Security

1. Our Commitment to Security

At 3 Dot Digital, we take the security of your data seriously. We implement multiple layers of protection to ensure your information is safe, and we continuously improve our security practices to address evolving threats.

2. Data Protection Measures

Our platform implements the following security measures to protect your data:

• End-to-end encryption for all sensitive data transmissions
• Regular security audits and penetration testing
• Multi-factor authentication options for all user accounts
• Regular data backups with secure offsite storage
• Role-based access controls to limit data exposure

3. Infrastructure Security

Our infrastructure is hosted in SOC 2 compliant data centers with 24/7 monitoring, redundant power systems, and advanced fire detection and suppression systems. We employ industry-standard network security measures including firewalls, intrusion detection systems, and regular vulnerability scanning.

4. Employee Access Controls

We maintain strict controls over employee access to customer data. Access is granted on a need-to-know basis and is subject to regular review. All employees undergo background checks and receive security awareness training.

5. Incident Response

We have a comprehensive incident response plan in place to address security breaches quickly and effectively. In the event of a security incident that affects your data, we will notify you promptly and take immediate steps to mitigate the impact.

6. Compliance

Our security practices are designed to comply with relevant industry standards and regulations. We regularly review and update our security policies to ensure ongoing compliance with evolving requirements.

7. User Responsibilities

While we implement robust security measures, users also play a vital role in maintaining the security of their accounts. We recommend using strong, unique passwords, enabling multi-factor authentication when available, and promptly reporting any suspicious activities.

8. Certifications in Progress

We are committed to maintaining the highest standards of security and are actively working towards two critical industry-recognised certifications:

• ISO 27001 Certification: We are in the process of implementing the International Organisation for Standardisation (ISO) 27001 information security management system (ISMS) standards. This certification demonstrates our systematic approach to managing sensitive company and customer information.
• SOC 2 Compliance: We are actively working towards obtaining the Service Organisation Control (SOC) 2 Type II report. This certification will validate our commitment to protecting customer data based on five key principles: security, availability, processing integrity, confidentiality, and privacy.

Our ongoing efforts reflect our unwavering commitment to maintaining the highest standards of data protection and security. We will update this page as we progress through these certification processes.

9. Contact Us

If you have any questions about our security practices or want to report a security concern, please contact us at:
[email protected]